My recommendation is to report the scam via the form on this page to our security team:

If you are interested in reading a bit more about it, this article TeamViewer and scamming is a good starting point. Unfortunately, there have been some instances of malicious use of our software, TeamViewer. Please send her my apologies and best wishes! Hi of all, I am sorry to hear what happened to your mum. She is using a Doro phone running Android.Īny thoughts greatly appreciated! Thanks a mill My mum doesn't have any sensitive info on the phone really, so I'm wondering is there anything they could have planted on it to record what she does since then, or some other kind of thing I'm not aware of? She has internet banking app, but even with access to the phone for 45 mins they wouldn't have been able to get in to that I'm sure.

I could see they were connected to her phone for around 45 mins. When I found out, I checked the logs on her QuickSupport app, but wasn't too sure what to look for to see if they did anything maliscious. My mum, who is elderly, unfortunately fell for the whole thing and gave her access to the phone with the code and all.! She said that my mum was going to be charged for games unless she opted out, and that she could help to opt out but needed to connect using QuickSupport to her phone. On Friday evening, a lady called my mum pretending to be from Amazon.

Quick support amazon